Book a Service for Your Gelato, Soft Serve or Frozen Yoghurt Machine
Breakdown repairs, preventive maintenance and installation by Majors Group New Zealand technicians, with genuine spare parts. Fill in the form below and our service operator will contact you at the next available opportunity to confirm your booking.
Qualified technicians / Genuine spare parts / New Zealand-wide
Urgent? Call 0508 625 677Need parts only?Have these ready to speed things up
- ✓Brand and model of the machine
- ✓Serial number (on the data plate)
- ✓Any alarm or error code on the display
- ✓Photos or a short video of the problem
- ✓Invoice number and install date, if you have them
- ✓Site address, contact and best phone number
Describe the problem in as much detail as you can in the form below; our service team may ask for photos or a video when they call.
"*" indicates required fields
What happens next
We confirm
Our service operator contacts you to confirm the details and the earliest available date.
We diagnose
A qualified technician attends with the right genuine parts wherever possible.
Back to trading
Your machine is repaired, tested and handed back ready for service.
Equipment we look after
Soft serve & frozen yoghurtGelato batch freezersPasteurisersISA display cabinetsSlush machinesShake machines
Frequently asked questions
What should I do first if my machine stops working?
Check the power supply and the display for an alarm or error code, and note it down. Then send this form or call us.
Which machines do you service?
Carpigiani gelato, ice cream, soft serve, frozen yoghurt and pastry machines, ISA display cabinets and the other frozen dessert and refrigeration equipment we supply.
Do you service outside Auckland?
Yes. We have qualified technicians and genuine spare parts New Zealand-wide, supported from our Auckland and Christchurch bases.
Can I book preventive maintenance?
Yes. Regular servicing keeps your machine producing and helps avoid breakdowns in peak season. Use this form and choose a date that suits you.