Gelato & Soft Serve Machine Service and Repairs in New Zealand
Breakdown repairs, preventive maintenance and genuine spare parts for gelato, soft serve, frozen yoghurt and refrigeration equipment, from Majors Group, the official New Zealand importer of premium Italian brands.
Book a serviceSpare parts enquiryCall 0508 625 677
Factory-trained techniciansGenuine partsOver 30 years of experienceService across New Zealand
Get your machine checked and boost its performance
Book a machine check-up with our qualified technicians and have all consumable parts replaced, to boost your machine's performance and productivity.
- A full machine check-up
- All consumable parts replaced
- Better performance and productivity
Book a check-up or call 0508 625 677
Our service
Breakdown repairs & diagnostics
Fast fault-finding and repairs using the latest diagnostic tools and genuine parts. Original parts are carried in our service vehicles to reduce return visits and downtime.
Preventive maintenance
A scheduled check-up with all consumable parts replaced keeps your machine running at peak performance, lowers energy use and extends its life.
Planned Maintenance Program
A maintenance plan tailored to your machines, your requirements and your budget, so servicing happens before something fails.
Genuine spare parts
An extensive range of genuine parts for every brand we supply, plus parts for many other brands. Send us the model and serial number and we will find the right part.
Consumable service kits
Keep the right seals, O-rings, blades and wear parts on hand. Our service team will tell you what your business should keep in stock to limit downtime.
Installation, set-up & training
New machines are installed and set up by our technicians, with one-on-one operation, cleaning and recipe training so your team gets the best from day one.
Trade-in & upgrade
Machine getting old? Trade in your existing gelato, soft serve, frozen dessert machine or display cabinet and put the value towards a new one.
Phone support
Our expert team gives advice and qualified assistance over the phone on 0508 625 677. Many issues can be solved without a call-out.
After-hours requests
Breakdown out of hours? Lodge a service request or spare parts enquiry online at any time. The more detail you give, the faster we can help.
Equipment we service
- Soft serve & frozen yoghurt machines
- Gelato batch freezers
- Pasteurisers
- ISA gelato and pastry display cabinets
- BRX gelato display cabinets
- Techfrost blast freezers
- Slush machines (Sencotel, GBG)
- Commercial refrigeration equipment
Brands we support
Majors Group carries parts and service expertise for:
CarpigianiGelmaticISABRXTechfrostFrigomatTechnogelSencotelGBGTaylor
Our technicians have training and back-up factory support from the manufacturers, including Carpigiani and Gelmatic in Italy.
How to book a service
1. Find your model and serial number
It is on the data plate, usually at the back or side of the machine.
2. Take photos or a short video
Show the fault, any error message on the display and the data plate.
3. Send your request
Book online, call 0508 625 677 with as much detail as you can.
4. We confirm and attend
Our team confirms the booking, brings genuine parts where possible and gives you a service report.
Book a service nowSpare parts enquiry
Service centres in New Zealand
Auckland showroom & warehouse
Unit 5, 110 Mays Road, Onehunga, Auckland
Call: 0508 625 677
Monday to Friday 8 am to 4 pm
Service across New Zealand
Our technicians support customers from Auckland and Christchurch. Call us to arrange service anywhere in New Zealand.
Why choose Majors Group service?
- The official New Zealand importer of premium Italian brands, including Carpigiani, Gelmatic and ISA
- Only Majors Group authorised, factory-trained technicians, with genuine parts designed for your model
- Quick turnaround and a "same day" attendance goal to minimise downtime
- Original parts stocked in service vehicles to reduce return visits
- Competitive, transparent pricing and detailed service reports with recommendations
- Preventive maintenance programs and consumable service kits
- One supplier for your machines, ingredients, training and service
Service FAQ
Does Majors Group provide commercial refrigeration service and repairs?
What equipment can Majors Group service?
Do you offer preventive maintenance?
Can you provide emergency repairs?
What information should I have ready?
Do you supply spare parts for machines you did not sell?
Do you service equipment outside Auckland?
Help us improve
We always want to achieve the best. If we have improvements to make, please send us your feedback so we can learn and keep improving.